Customer satisfaction is a top priority for ClubeBoss (“we,” “us,” or “site”). This Refund Policy establishes the terms and conditions applicable to refunds for purchases made on our website clubeboss.com (“site”). By making a purchase with us, you agree to the following terms:

1. Refunds for Physical Products

1.1. If you receive a defective or damaged physical product, contact us at support@clubeboss.com within 7 days of receiving the product to request a refund or replacement. We will make every effort to promptly resolve the issue to your satisfaction.

1.2. If the physical product purchased does not meet your expectations, you may request a refund within 30 days from the purchase date. The product must be returned in its original packaging, in adequate condition for use, and showing no signs of damage. The refund will be processed after we receive and assess the returned product.

2. Refunds for Digital Products

2.1. Digital products like ebook downloads, online courses, or other digital content are subject to a different refund policy. We typically do not offer refunds for digital products unless a technical issue occurs or due to an exceptional circumstance that prevents access to the purchased product. We will evaluate each refund request on a case-by-case basis and seek an adequate solution.

3. Processing Refunds

3.1. To request a refund, contact us at support@clubeboss.com providing order details like order number and reason for request.

3.2 The refund will be processed using the same original payment method used at the time of purchase. The time period to receive the refund may vary based on payment type and policies of your bank or payment service provider.

4. Changes to this Refund Policy

4.1. We reserve the right to revise or update this Refund Policy at any time as needed. We recommend that you review this page regularly to stay informed of our latest policies.

If you have any questions or need more information about our Refund Policy, feel free to contact us at support@clubeboss.com. We are here to help!